Using the software or hardware terminal, the clerk can forward the customer to another clerk or to anyone who can deal with another requested task. In the latter case, any of the clerks working with the requested task can call the customer.

 

If a customer needs to complete more tasks, one after another, which belong to different services, it is possible to switch the initially selected service. The task already started will be closed and a new one will be started, which will appear in the statistics separately too.

 

Handling unlimited tasks (with the help of sub-menus)
By using the touch-screen ticket dispenser, it is possible to display unlimited different tasks on the screen. The tasks can be arranged in a tree structure with similar tasks belonging to the same group
This feature offers a better overview for customer services where there is a large range of different services that can be chosen.
If the service or the user needs, the selection can be done even by the clerk’s photograph. This could lead to a more personal customer service which can be very important especially in private banking.

 

Waiting list
Supposing that a task cannot be completed yet, (e.g.: has to wait for an undersigning person), the customer can be put on a waiting list. During this time, the clerk can call another customer, until the waiting customer is called again (e.g.: because the undersigning person has arrived)

 

Branch network management system via central server
For users with more branch offices or with a branch network, the possibility to do online tracking and monitoring of customer turnover in each office nationwide and the potential to compile statistics on the whole network through a central server can be a substantial advantage.

 

Web based configuration and statistics system
In case of a single or multiple locations the statistical queries and the system configuration can be done from a single central computer or server. At the moment there are 30 different types of statistics. For each of them history can be reviewed going back several years. Statistics can be broken down by services, service groups, branches, regions or even clerks. The statistics included in the system can be modified any time or new types can be added.
Every statistical report can be exported in MS Excel format and each report draws a graph from the data results which can be inserted easily in presentations or other documents.

 

Multilingual menus
The rate of customer turnover might demand the system can handle more than one language at once. In this case, the customer will choose the task in the requested language and the system forwards him/her to the clerk who speaks the appropriate language.

 

Calling the customer playing a voice-file
Each customer is called, playing a voice-file in the chosen language. An example is the line: "Customer Number 210, please go to Cashier Number 5!"

 

Adjusting tasks and opening hours daily
Customer-service offices and banks are not necessarily handling the same tasks every day. To address this need, we use task profiles (combination/group of tasks). With the help of these we can define in advance, on which day the user will use which task group. At the same time we can define the opening hours of every task every day. As the end of opening hours approach the ticket dispenser can be set to no longer give out tickets.

 

Server-client operation
If the size of the customer-service area requires this, multiple ticket-dispenser terminals can be installed in the same place working together. The services listed on the terminals can differ from each other depending in which part of the building, floor or nearest which entrances the terminals are located.