Onlinet – Queue Management, Customer Management, Queuing, Ticketing, Customer Flow System, Kiosk, Digital Signage

Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part ...

The Queue and Customer Management System offers various kinds of information to users: such as permanent information about the system status, and statistics about number of customers in a specific period of time. With our solution there is no need for installation of sophisticated configuration and statistics applications. Every setting and piece of data is available through Internet Explorer from the whole network, for users with the specific access rights. The information can be displayed on the screen or can be exported into xls or pdf files.

Complete statistical queries
Online monitoring system
System configuration

Contents:

Web-based statistics and monitoring functions
clerk selection
user-access management
central web-based configuration
region management in the statistics
filters the statistics into VIP, regular and all customers
filters the statistics by day or specific time period
email-sending function in case of high volume of waiting customers
customer alert by text in case that the number of waiting customers reaches a limit

Application fields:
Those who want to use the features offered by the statistics and monitoring module