Customer Magazine

Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part ...

Parts of the system
SMART Q_ticket dispenser
MULTI Q_ticket dispenser
EZ Q_ticket dispenser
NANO Q_ticket dispenser
EXE-Q_ticket dispenser
Hardware clerk terminal
Software clerk terminal
Counter displays
Small LCD display
Main displays
CDS_TV_main displays
Feedback terminal
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Software modules
Basic module
Statistics and Monitoring module
Identification by card and VIP Customer-Management module
Closing codes module
Pre-registration module
Voice module
Screen and ticket editing module
Client module
Other features
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Hardware-free queue and customer Management system
Management Dashboard software
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Contents:
  • customer calling
  • closing
  • priority handling
  • transfer function
  • waiting list
  • change of service
 

Application fields:
Small shops or institutions which never use the statistics module (e.g. pharmacies)

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