Parts of the system
SMART Q_ticket dispenser
MULTI Q_ticket dispenser
EZ Q_ticket dispenser
NANO Q_ticket dispenser
EXE-Q_ticket dispenser
Hardware clerk terminal
Software clerk terminal
Counter displays
Small LCD display
Main displays
CDS_TV_main displays
Feedback terminal
-------------------------
Software modules
Basic module
Statistics and Monitoring module
Identification by card and VIP Customer-Management module
Closing codes module
Pre-registration module
Voice module
Screen and ticket editing module
Client module
Other features
-------------------------
Hardware-free queue and customer Management system
Management Dashboard software
-------------------------
SMART Q_ticket dispenser
Features and advantages
Ticket dispenser as advertisement space: The menu that appears on the touchscreen of the Smart-Q ticket dispenser, listing the services, can be fitted into the company image. Commercials, announcements, promotions can be also displayed. This can be done on a splitted screen or by a commercial covering the full screen, that disappears after a touch, leaving the space for the main menu.
Screen and ticket editor: In the Smart-Q system a new campaign, a new promotion or a completely new image “comes to life”after a few clicks. The system makes possible to amend the multimedia, graphics or text content on the screen of the ticket dispenser or on the ticket*. The changes can be done and validated even from a central location, without any extra cost.
Full supervision and better planning: Would you like to know what is the average waiting time in your Customer Services? Would you like to know how many customers have you lost? Through the heart of the Smart-Q system, the CDS application, you will have full supervision of the daily operation and using the provided statistics, you will build a better strategy.**
*Requires screen and ticket editor module.Some limitations apply to the
changes; **Requires Monitoring and Statistics module.
Recommendation
- Banks, Building Societies
- Insurance companies
- Telecommunication companies
- Mobile, internet, cable tv service suppliers
- City and District Councils, Registry offices, Tax, Custom and Revenue Offices
- Public utility companies
- Post offices
- Embassies, Consulates
- Governmental institutions
- Solicitor and Notary Public offices
- Malls, Supermarkets, Store chains
- Healthcare institutions
- Educational institutions
- Real estate agencies
- Conference and sport centers
Technical specification
- Display:19" portrait touchscreen Unique screen background and menu design
- Printer:3" thermal printer
- Paper roll type and size :Thermal paper, length: 130m, width: 3”
- Average number of tickets per roll:1300/paper roll (in case of a 10cm long ticket)
- Printer power supply:23V DC
- Built-in PC as local server:Optimal performance and high reliability PC*
- External housing and colour:Alloy/metal case, grey
- *PC performance and capacity can be customized upon request
- Sizes:
- Height: 1490 mm
- Depth: 560 mm
- Width: 300 mm
- Base (WxD): 300x560 mm
- Recommended max. nr. of cashiers/advisors:30
- Recommended max. nr. of tickets printed daily:4000
Accessories and options
- Central LED based display: Displays the ticket numbers, counter numbers and the directions to the cashiers
- Central LCD/Plasma display: Displays ticket numbers, counter numbers, commercials and various other information
- Counter display: Displays the ticket number called by the cashier
- Software terminal for cashiers/advisors: Complex cashier/advisor tasks and functions(requires a PC workstation at the cashier point)
- Ticket and screen editor software module: Helps creating tickets and terminal screens with your own design, including tailored information.
- Statistics and monitoring software modules: On-line monitoring plus historical data analysis and statistics related to the customers, the administration process and employees.
- Custom coloured housing
- CDS TV and Media Manager: Display videos, commercials, marketing materials,together with queuing numbers and tickers on the LCD/Plasma central display.
