Operation
Software development
Special design
Technological development
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Financial Institutions
Telecommunication companies
Governmental institutions
Public utility companies
In some countries public utility firms are the sector with the biggest daily visitor flow in their customer-service offices.
Consider the systems provided by ONLINET a basic tool in customer management. A sophisticated queuing system creates the background for a positive customer experience. It also allows clerks and managers to see up-to-date information on workflows. In more detail it:
- provides statistical data (daily number of customers, waiting, administration, back-office work time, etc.)
- allows monitoring and oversight (monitoring work by branch or by clerk, special alerts for management)
- gives general overview online of operations for senior management (see Dashboard software)
- supports consultancy for branch optimisation (see Consultancy)
