Operation
Software development
Special design
Technological development
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Financial Institutions
Telecommunication companies
Governmental institutions
Public utility companies
In recent years more and more financial institutions have started using Queue and Customer Management Systems in their nationwide branch networks. Among many other benefits the management will find the following:
- sales become more finely measurable (by country / region / branch / clerk / time-period / services, etc.)
- customer services become measurable (administration time / back-office work time, etc.)
- success rate of customer services becomes measurable (successful / unsuccessful sales)
- cross-sales become measurable
All these allow more efficient, more closely-targeted marketing.
Among the elements of customer service where we can increase measurement, we can support and individualise services as follows:
- address customers before they enter the branch (see Digital Signage Solutions)
- VIP customer service (card identification, clerk selection)
- customer identification before they get to the clerk (by card)
- integration with CRM / Front-end systems (full customer image based on card identification)
- online management information (see Dashboard software)
- branch sales measure, optimisation and reorganisation (see Consultancy)
