Onlinet – Queue Management, Customer Management, Queuing, Ticketing, Customer Flow System, Kiosk, Digital Signage

Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part ...

ELMŰ: brilliant customer service

12/02/2010

The ELMŰ (Hungarian Electricity Works) Customer Services are one of the busiest, with a high number of customers served daily. The larger Customer Services uses the ONLINET queue management system for several years . Discussions have been started, that a similar solution, to be installed in the smaller Customer Services countrywide. The new solution is a hardware free queuing system, based on the foundations of the classic queuing system software. The introduction of the system can be done in a flexible and cost-effective way. The installation and testing of the virtual branches will start most probably in May 2010.