Onlinet – Queue Management, Customer Management, Queuing, Ticketing, Customer Flow System, Kiosk, Digital Signage

Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part ...

Better customer service at BCR Bank

18/12/2009

The efficient operation of a Customer Service is more and more important in Romania. The ONLINET queue management systems not only improve the Customer Services but increases the efficiency of sales too. The BCR Bank in Romania (member of the ERSTE group) decided to improve its Customer Services with ONLINET’s help. As a first step, queuing systems were installed in 6 important branches across Romania. After the evaluation of the experiences, later in 2010, further branches could be equipped with similar systems.