Onlinet – Queue Management, Customer Management, Queuing, Ticketing, Customer Flow System, Kiosk, Digital Signage

Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part ...

Queuing in a SMART way

02/11/2009

ONLINET has installed a 4 desks queue management system with a SMART-Q ticket dispenser terminal at the Szeged City Public Transport Company (Hungary). The clients can select the desired service from a menu displayed on the terminal’s touch screen, then with the printed ticket can sit down and wait in comfort. According to the selected service, the client is always called by the most appropriate member of the staff. The long queues disappear, there are no misunderstandings, the stress level is reduced and the staff’s work becomes more productive.