Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part in the project at the time, and now this circle expanded to four. In the virtual office, residents can explain their problems or matters to administrators, being even in a 16 miles distance, while sitting in front of a camera and an LCD screen. They can deal with their issues while being seated in the office in their home town, in a comfortable and modern environment regardless of distance and settlement.The key to virtual administration is found in the technical background. Just as in the case of the central customer service, Onlinet queue and customer management system operates in remote customer services as well. With the help of the system, the arriving customers can select the desired service. The administrators in the centre can see the number of clients waiting in the central and also in the remote offices by means of the CDS Desk software which they also use for customer-calling.