Virtual administration is successful in Denmark

01/02/2012

The Danish government bought another Onlinet queue and customer management system to be able to operate virtual administration in another town in the country. The first remote or virtual customer service office in Europe was inaugurated in Guldborgsund in May, 2010. Three settlements had taken part in the project at the time, and now this circle expanded to four. In the virtual office, residents can explain their problems or matters to administrators, being even in a 16 miles distance, while sitting in front of a camera and an LCD screen. They can deal with their issues while being seated in the office in their home town, in a comfortable and modern environment regardless of distance and settlement.The key to virtual administration is found in the technical background. Just as in the case of the central customer service, Onlinet queue and customer management system operates in remote customer services as well. With the help of the system, the arriving customers can select the desired service. The administrators in the centre can see the number of clients waiting in the central and also in the remote offices by means of the CDS Desk software which they also use for customer-calling.

Greater reputation is the objective of Onlinet’s Africa project

25/01/2012

Onlinet Group, as a multinational and multicultural company being present in four continents, has already gained a foothold also in Africa. Today the Hungarian company has already been contracted with several partners in the field of IT and technology. Among others, the company is present in Egypt, Uganda, Morocco, Tanzania, Senegal, Zimbabwe and Ghana and plans further expansion. Moreover, in favour of growing their visibility even more in the region, in collaboration with its partners, the firm is starting an extensive campaign, both electronic and printed, as a next step. As part of this campaign, the name of Onlinet will appear in the local Yellow Pages and in Business Directories as well.

Unique administration at Vodafone

17/01/2012

Vodafone clients can be the first to experience what an interactive administration, during which they don’t have to queue or stand in one place, is like. There is no traditional terminal, no serial number, and advisors don’t sit behind a counter. Onlinet Ltd. developed the software necessary for this at the end of 2011. This software runs on the tablet of Vodafone Smart Store employees who serve customers. This unique and innovative solution is customized specifically to the needs and notions of Vodafone. Its great advantage is that the previously chair-bound employees can now walk freely in the store, since through the tablet they can stay in wireless connection with the central computer system. On a brand new platform, the software can do the same as traditional queue and customer management applications, except that instead of serial numbers the customers are identified by their names and phone numbers. The data and actions recorded by experts are integrated into the central statistics just like the information collected by the traditional queue and customer management systems of the store.

The busiest system of Onlinet serves 10,000 Russian customers every day

15/12/2011

The Russian Internal Revenue Service casted its vote for Onlinet systems in 2006 and, as a continuation of this co-operation, they are mounting the Hungarian companies’ devices in five other branches of theirs.There’s another reason why the Russian work is considerable in Onlinet’s life, namely because the busiest Queue and Customer Management System of Onlinet is functioning in the Moscow branch. This system is made up of four terminals and serves 10,000 customers each day. This means that it prints out a ticket in every one or two seconds. Considering the fact that in Hungarian branches only 300-500 tickets are dispensed per day, this performance is quite significant.

Invitel’s confidence is undiminished: It is installing further stores with Onlinet systems

12/12/2011

Invitel Hungary, which is an Onlinet customer for nearly ten years, decided again for the local corporation, a former garage company, since it entrusted the Hungarian group with the installation of Queue and Customer Management Systems in its nine stores opening soon. As a result of the collaboration of Onlinet and the telecommunications provider, a more advanced and modern system will be installed than the previous ones were.